Privacy policy

BIO ET NATURALIS INTERNATIONAL d.o.o. RUMENI 27, 52420 BUZET ; OIB 97078835393 pays special attention to the protection of personal data and privacy, and it processes data by respecting all relevant laws and regulations.

You can find out more about the privacy information when using this site and information about online cookies.


Privacy Policy describes how BIO ET NATURALIS  INTERNATIONAL d.o.o. treats your personal information when using Naturalis webshop. Personal information is considered to be your identification data-first and last name, e-mail address, home address and telephone number, or data that is otherwise not publicly available, which BIO ET NATURALIS  INTERNATIONAL d.o.o. receives and processes during your use of Naturalis webshop. Personal data is collected solely on the basis of voluntary provision of such information by the user, such as filling in the Web form or when signing up for a newsletter. Non-personal information and data may be automatically collected through online cookies.

For the purposes of business BIO ET NATURALIS  INTERNATIONAL collects the following information:

  • First and last Name
  • Address of residence/residence/Residence
  • E-mail address
  • Contact phone
  • The selected account password


Due to the conclusion and fulfilment of contractual obligations, BIO ET NATURALIS INTERNATIONAL processes personal data in the following actions:

  • Open User Accounts
  • Order Processing
  • Delivery, i.e. sending ordered shipments
  • Transfer of commercial communications by e-mail, telephone, postal mail or courier, and within the limits of the consent
  • Provide answers to the queries set
  • Resolving any disputes or complaints
  • Olival Products and Assortment Promotions
  • Sales, advisory and marketing activities

BIO ET NATURALIS  INTERNATIONAL d.o.o. will keep your personal data confidential and will not distribute, publish, disclose to third parties or otherwise make it available to any third party without your prior consent. Every visitor has the option of registering. Registering on the page allows visitors to buy faster products. However, visitors to the site or webshop have the option to buy independently of registration.

As a user of the site or webshop at you can choose not to register, but in this case you will not be able to use certain functionalities. In the event that you do not want to register for purchases, it is necessary to enter the basic information necessary for the delivery or submission of the product, depending on the payment method you have chosen and the country, and the information required to implement the payment.


In case of registration on the site, please enter any changes of your personal data into your personal profile in a timely manner to ensure the completeness, accuracy and timeliness of your personal data in your further use of the Naturalis webshop.

Each user of this site can use the right to be forgotten at any time, or request the deletion of personal data. This may be requested by a request to the authorized person for the protection of personal data by e-mail address at:

If you request the cancellation of your registration or deletion of your account from BIO ET NATURALIS INTERNATIONAL webshop, BIO ET NATURALIS INTERNATIONAL d.o.o. agrees to permanently remove all of your personal data entered during registration from the site without delay. All employees and business partners are responsible for respecting the principles of privacy protection.

For any questions regarding the processing of personal data, the competent authority shall be responsible for the protection of personal data which can be contacted by e-mail at:


Internet cookies short text files that are stored on your device (computer, mobile device, tablet, etc.) of the user of the site. They contain information about the websites that the user has visited, and are stored by the browser that the user uses. Cookies enable users to recognize when they visit this website again. The information that Internet cookies contain does not contain personal data such as, for example, name, surname or e-mail address.

Internet cookies are used to correctly launch the site, improve the quality of the user experience and anonymously track the preferences and interests of users.


You can manage cookies in many ways. It is important to keep in mind that the removal or blocking of cookies may adversely affect the functioning of the site and the availability of individual parts or characteristics, and thus the user experience when using the same. The acceptance of Internet cookies can be regulated through the settings of the Internet browser (browser), usually under “tools” or “preferences”. For more information about managing cookies, see the “Help” section of your browser.


We use session and persistent cookies on our website. Session cookies are kept temporarily or removed immediately after the browser is closed. Persistent cookies remain stored on the device until deletion, depending on the expiration date. Most of the cookies on this page are permanent and lasts up to 2 years, depending on the download date on the device. 

Three types of Internet cookies are present on this page – necessary, analytic and statistical, and marketing and retargeting cookies.

The necessary Internet cookies required to run the site and cannot be excluded. This type of cookie is only set up to respond to actions such as selecting a language, currency, logon session, or privacy settings. The browser can be set to block these cookies, but it can be affected by the operation of the site or the user experience. If cookies are turned off, the settings will not be remembered, so they will have to ask again, choose and accept each time.  

Analytical and statistical cookies originate from integrated Web platform Analytics tools and Google analytics that anonymously measure data such as the number of visitors and traffic sources. Included analytic and statistical cookies enable us to better understand the user experience and to improve it. More information about Google analytics cookies can be found here.