General terms and conditions of online shopping

GENERAL TERMS AND CONDITIONS OF ONLINE SHOPPING

These website contains information about products and services offered by Bio et naturalis International d.o.o., Rumeni 27, Sv. Martin, 52420 Buzet, Croatia and serve as an electronic selling point for the company – webshop.

The terms and conditions of the online trade (www.naturalis.hr) are compiled in accordance with the current Consumer Protection Act (ZZP) and the Law on Compulsory relations (ZOO).

Please read carefully all the terms and conditions listed below. By ordering a product buyer confirms acceptance of these Terms of purchase.

SELLER

Seller’s headquarters:
Bio et naturalis International d.o.o., Rumeni 27, Sv. Martin, 52420 Buzet,
Business geographical Address: Bio et naturalis International d.o.o., Rumeni 27, Sv. Martin, 52420 Buzet, Phone: 091/609 62 47, e-mail: webshop.naturalis@gmail.com

OIB: 97078835393, MB: 05256143, MBS 130105098

The company is registered in the Register of Commercial Court in Pazin under the number Tt-20/1486-2
The equity is 20.000,00 HRK and paid in full. Management: Lorena Kapusta, director and Danijel Kapusta, director.

CUSTOMER

The buyer is any legal and physical person who makes an order and payment in an online store (www.naturalis.hr).

PRE-CONTRACTUAL NOTICES

In accordance with article 57. Consumer Protection Law, the seller must inform buyer in a clear and understandable manner about:

The main characteristics of the goods or services, to the extent appropriate with respect to the goods or service and the medium used to transmit the notification
Name and headquarter, telephone number and e-mail adress
If applicable, the name and the headquarter of the trader on whose behalf and/or for whose account
Geographical address of the place of business, i.e. geographical address of the trader’s place of business on whose behalf and/or for whose account he performs, and to which the consumer may address his complaints, if that place is different from the seat referred to in point 2 of this article
The retail price of the goods or services, and if the nature of the goods or services does not allow the price to be calculated in advance, the method of calculating the price and, where applicable, other costs of transport, delivery or postal services, or that such costs may be Be charged, if they cannot be reasonably calculated in advance
The costs of using the means of remote communication for the purpose of concluding the contract, if these costs are not charged at the base tariff
Conditions of payment, the conditions of delivery of the goods or the provision of the service, the time of delivery of the goods or the provision of the service, and, where available, the method of resolving consumer complaint
Conditions, deadlines and procedure for the exercise of the right to unilateral termination of the contract as well as the form for unilateral termination of the contract in accordance with Article 74 Paragraph 1 of this Law, in cases where that right exists
That the consumer is obligated to bear the costs of returning the goods in the event that he uses his right to unilateral termination of the contract referred to in Article 72 of this Law, i.e. on the costs of returning the goods, in the event that, in the case of a distance contract, the goods cannot be returned by mail in a usual manner
That, in the event that he uses his or her right to unilateral termination of the contract referred to in article 72 of this Law after having made a request in accordance with Article 64 or Article 70 of this Law, the consumer shall be obliged to pay the trader a reasonable portion of the price in accordance with Article 77 Paragraph 7 of the of this Law
That the consumer cannot use the right to unilateral termination of the contract referred to in article 72. Of this law, in cases where it is under article 79. This law, the right to exclude, or the assumptions under which the consumer loses the right to unilateral termination of the contract
The existence of responsibility for material deficiencies
Services or assistance offered to the consumer after the sale and the terms of use of those services or assistance, provided that the trader provides them, as well as any guarantees issued with the goods or service
Appropriate rules of conduct for the trader, as defined in article 5 of Regulation (EU) Paragraph 18 of this Law
Duration of the contract, if the contract is concluded for a certain period of time, i.e. the conditions of cancellation or termination of the contract which has been concluded indefinitely, or which is automatically extended
Where the consumer is bound by the contract, if applicable
Deposit or other financial insurance that the consumer is obligated to pay or obtain on the request of the trader, as well as on the terms of payment of that deposit, or the conditions for obtaining other financial insurance
Where applicable, the functionality of the digital content, including the necessary technical safeguards for such content
Where applicable, the interoperability of digital content with computer or software equipment for which the trader knows or should know
Out-of-court dispute resolution mechanisms, i.e. reparation systems, and how the consumer can use them.

All the above notices, i.e. those which are necessary under the Consumer Protection Act are in these terms of purchase on the Bio et naturalis International website (www.naturalis.hr).

ACCOUNT / CERTIFICATE OF CONTRACT CONCLUDED

The account that the customer receives together with the ordered goods is the certificate of the contract entered and contains all the necessary information referred to in the Article 57 ZZP.

RULES OF PROCEDURE OF TRADERS

These terms of purchase constitute the rules of conduct whereby the Trader undertakes to act in his or her commercial practice.

Prices

Prices are in HRK and VAT is included in the price. Prices, payment terms and action offers are valid only at the time of the order and can be changed without notice.

Orders

Ordering goods through an online store can be arranged 24 hours a day, 7 days a week. You can order it as a registered and unregistered user.

All products listed on the online store (www.naturalis.hr) are located in stock and are available for order in limited quantities. If a particular product is not available at the time of ordering, the customer will be notified and will be offered the most similar substitute product or refund.

The buyer is responsible for the accuracy and completeness of the data entered during registration and order.

Action sale and discount codes

The company Bio et naturalis International d.o.o. will periodically, by its decision, put certain products on the action sale. These products will be available under the same conditions to all customers or will be available to customers of a specific, exactly specified group.

After the sale expires, Bio et naturalis International d.o.o. will not receive new orders under the terms and conditions relating to the expired action sale.

Online payment security statement

While conducting payments on our KLODIER platform you are using CorvusPay – an advanced system for secure acceptance of credit/debit cards on the Internet. CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard-the highest security standard of the payment card industry. Payments made by cards enrolled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and its privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment. Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

Terms of delivery

Delivery of packages is made by delivery to the address, via the delivery services.

Below you can read more about each delivery and delivery method.

CROATIA

Fast delivery (as a rule 1-3 working days *)
0.0 kg – 25.0 kg	30.00, 00 HRK
Unique price regardless of quantity, except for: For orders over 200 kunas	Free Shipping

Free shipping on orders over 200 kuna is valid only in Croatia. The speed of delivery may deviate from normal during the holidays, non-working days, during large sales actions and other situations where difficulties during delivery are possible.

The calculation of the amount of postage for orders outside Croatia is available in the purchase process, upon product selection or in the table Delivery.

General terms of delivery and download of packages

The sales contract is concluded at the time of acceptance of the buyer’s offer, and the product will be shipped to the delivery service within 2 working days (Saturday, Sunday and non-working days excluded) upon receipt of payment of the purchase price, except for payment by cash on delivery.

If the buyer chooses the method of payment by cash on delivery, the contract of sale is concluded at the time of acceptance of the offer, and the product will be shipped to the delivery service within 2 working days (Saturday, Sunday and non-working days excluded) after concluding the contract of sale.

The product will be delivered to the customer in the territory of the Republic of Croatia within 5 working days (Saturday, Sunday and non-working days excluded) from the delivery of the product to the delivery service. If delivery is made to one of the Croatian islands, the delivery time is extended by 7 working days (Saturday, Sunday and non-working days excluded).

If you want delivery on a specific date, please indicate this in the note when ordering.

The products will be packaged in such a way that the usual transport manipulation cannot be damaged. The buyer is obligated to check for possible EXTERNAL damage to the consignment, i.e. package and immediately advertise them to the courier, i.e. refuse to take the consignment on which more external damage is visible. In this case, please contact us to check the status of the shipment as soon as possible and send a new one.

REFUND CONDITIONS, RECLAMATION AND REPLACEMENT

Simple refunds

If you are not satisfied with the product you ordered, you can return it with a refund of the full amount paid, including the shipping amount if it is charged (only for the refund of the entire order).

All return products must be unused and not open in the original packaging.

The cost of shipping to our warehouse for the products you are returning is handled by yourself (by post or delivery service), except in the case of refunds or replacement of defective products, when all costs bear Bio et Naturalis International. For refunds of unused and non-opened products in our warehouse please contact us via e-mail: webshop.naturalis@gmail.com or phone: 091/609 62 47.

Notes

Refunds and replacements must be pre-negotiated
• If you wish to return the funds, in addition to the goods which satisfy the refund, a copy of the invoice must be provided and the account number (IBAN) to which we recover the funds
• Reimbursement will be made in accordance with the legal deadline of 14 days (ZZP), i.e. After we receive the product at the warehouse
• When returning the product, the buyer is liable to properly package the product/s in the cardboard box in order to avoid damage to the product during transport. If the damage occurs because the buyer did not protect the product when packing (e.g. returned products wrapped in plain paper or bag)-the refund or replacement will not be accepted.
• You must make the return of the goods without delay and at the latest within 14 days from the day you have given us a unilateral termination of the contract.

Delivery defects, wrong products, defective products

In case of damage to delivery, wrongly delivered goods or a defective product (factory error), please contact us (by e-mail or telephone) within two working days of receipt of the consignment. All complaints will be resolved in the shortest possible time. In these cases Bio et naturalis International d.o.o. covers all costs of replacing the product.

Right to unilateral termination of the contract (extract from zzp, article 72)

(1) The consumer shall have the right, without giving reasons, to unilaterally terminate the contract concluded outside the premises or concluded at a distance within 14 days.

(2) In the case of the conclusion of a purchase agreement, the deadline referred to in paragraph 1 This article shall begin to run from the date on which the consumer or a third party designated by the consumer, other than the carrier, the goods making the subject of the contract are committed to possession.

(3) Where an order has been commissioned by a consumer for several pieces of goods to be delivered separately, i.e. where goods are delivered in several pieces or more, the period referred to in paragraph 1 shall be This article shall begin to run from the date on which the consumer or a third party designated by the customer, other than the carrier, is given possession of the last piece or last consignment of goods.

(4) If the regular supply of goods is contracted for a specified period, the period referred to in paragraph 1 shall be This article shall begin to run from the date on which the consumer or a third party designated by the customer, other than the carrier, is given possession of the first piece or first consignment of goods.

(5) In the case of the conclusion of a service contract, a contract for the supply of water, gas or electricity sold in an unlimited volume or unlimited quantity and the supply of heat energy, as well as in the case of the conclusion of a contract which is subject to a digital Content that has not been delivered to the body medium, the deadline referred to in paragraph 1 This article shall start flowing from the date of conclusion of the contract.

Form for unilateral termination of contract

You can complete and send a copy of the form for unilateral termination of the contract on our website. We will submit to you, without delay, the receipt of the notification of unilateral termination of the contract by e-mail. The form for unilateral termination of the contract can be downloaded here (pdf).
Instructions for unilateral termination of the contract
• You can terminate the contract unilaterally within 14 days without specifying a reason.
• In order to be entitled to unilateral termination of this agreement, you must inform us of your decision to unilateral termination of the contract before the expiry of the deadline and unambiguous statement sent by mail or e-mail, specifying your name and Surname, address, telephone number and email address, and you can use the enclosed sample form for unilateral termination of the contract.
• The deadline for unilateral termination is 14 days from the day on which you or the third party designated by you or who is not the carrier, the goods which are the subject of the contract to the property.
• If you unilaterally terminate this agreement, we will refund the money we have received from you, including delivery costs, without delay and at the latest within 14 days from the day we received your decision on unilateral termination of the contract, unless you have chosen Another type of delivery, which is not the cheapest standard delivery we’ve offered.
• Refunds will be made in the same way that you made your payment. In the event that you agree to a different refund of the amount paid, you do not incur any costs in relation to the refund.
• Refunds can only be made after the goods are returned to us, or after you provide us with proof that you have sent the goods back to us.
• You are deemed to have performed your duty on time if you have sent the goods to our address before the expiry of the deadline.
• You must bear the direct costs of returning the goods yourself.
• You are responsible for any impairment of the goods resulting from the handling of goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

Obligations of the consumer in the event of unilateral termination of the contract (statement from ZZP, article 77)

(1) Unless the trader has offered to take over the goods that the consumer has taken himself, the consumer must recover the goods without delay and at the latest within 14 days from when, in accordance with article 74. Of this law, informed the trader of his decision to terminate the contract.
(2) The consumer shall be deemed to have exercised his obligation under paragraph 1. This article on time if before the expiry of the deadline referred to in paragraph 1. This article shall send the goods or hand it over to the trader or to the person authorised by the trader to receive the goods.
(3) The consumer must bear only the direct costs of returning the goods, unless the trader has agreed to bear those costs or if the trader has failed to inform the consumer that he is obligated to bear those costs.
(4) If, in the case of a contract concluded outside the premises, the goods were delivered to the consumer in his home at the time of the conclusion of the contract, the trader must take the goods at his own expense if, due to its nature, the goods cannot be returned in the usual manner by post.
(5) The consumer shall be liable for any impairment of the value of the goods resulting from the handling of goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.
(6) Exceptionally from paragraph 5. This article, if the trader has not informed the consumer of his right to unilateral termination of the contract in accordance with article 57. In point 8. This law, the consumer is not liable for impairment of the goods, irrespective of the cause of impairment of the goods.
(7) If unilaterally terminations the contract after it is in accordance with articles 64. and 70. expressly require that the provision of the service or the fulfilment of a contract for the supply of water, gas, electricity sold in an unlimited volume or unlimited quantity and the supply of heat energy is initiated before the expiry of the deadline for one-sided termination, the consumer shall pay the trader part of the contract price which is proportionate to what the trader has fulfilled to the consumer by the time the consumer has informed him that he is using his right to unilateral termination of the contract, with the proportionate amount The price payable by the consumer shall be calculated on the basis of the total contracted price, and if that price is inordinated, on the basis of the market value of what the trader has fulfilled to the consumer.
(8) If a unilateral termination of a service contract or a contract for the supply of water, gas or electricity sold in an unlimited volume or unlimited quantity and the supply of heat energy, the consumer shall not be obliged to pay part of the price commensurant to that That the trader has fulfilled the consumer for the duration of the deadline for unilateral termination of the contract, if the trader has not provided the consumer with the notices foreseen by the provisions of article 57. of paragraph 1. Point 8. and 10. Of this law, or if the consumer is not in accordance with articles 64. or 70. Expressly demanded that the provision of the service commence before the expiry of the deadline for unilateral termination of the contract.
(9) If unilaterally terminations a contract that has digital content that has not been supplied in a physical medium, the consumer will not be obliged to pay a portion of the price or costs commensurant to what the trader has fulfilled to the consumer for the duration of the one-sided Termination of the contract, if it has not given its explicit consent to the fulfilment of the contract before the expiry of the 14-day period referred to in article 72. This law, if it has not confirmed that it is familiar with the fact that by giving such consent loses the right to unilateral termination of the contract or if the trader has failed to notify it in accordance with articles 63. or 69. of this law.

Exclusion of the right to unilateral termination of the contract (excerp from the osh article 79)

The consumer is not entitled to unilateral termination of the contract from this section if:
• The service contract was fully fulfilled by the trader, and the fulfilment began with the explicit prior consent of the consumer and with his confirmation that he was aware of the fact that he would lose the right to unilateral termination of the contract from this section if the service was fully Filled.
• The subject of the contract to the consumer specification or which is clearly adapted to the consumer
• The subject of the contract is easily percording goods or goods that are quickly expiring
• Contract subject sealed goods which, for health or hygiene reasons, are not suitable for return, if unsealed after delivery

The consumer is obligated to bear the costs of returning the goods to the warehouse of Bio et Naturalis International d.o.o. in the event that he uses his right to unilateral termination of the contract referred to in article 72. ZZP.

Responsibility for material defects

Bio et naturalis International d.o.o. is responsible for material defects of the things it sells on its pages according to the positive regulations of the Republic of Croatia, especially the law on compulsory relations.

Extrajudicial resolution of consumer disputes

In the event of a dispute between a consumer and a trader, an application may be submitted to the Court of Honour of the Croatian Chamber of Commerce or a proposal for mediation at conciliation centres.

Statement of delivery and submission of packages

Over 95% of packages sent by Naturalis.hr (Bio et naturalis International d.o.o.) are delivered on the schedule of the delivery service with which it is sent. Employees of Bio et naturalis International d.o.o. make every possible effort to ensure that the delivery and shipping of packages is carried out in accordance with the schedule. Naturalis.hr (Bio et naturalis International d.o.o.) cannot at any time be held liable for delays in delivery caused by the delivery service or “force majeure”.

Submission of consumer complaints

According to art. 10 Consumer Protection Law, we inform consumers that the objection to the quality of our services can be delivered in writing (by post) to the address Bio et naturalis International d.o.o. Rumeni 27, Sv. Martin, 52420 Buzet or via e-mail: webprodaja.naturalis@gmail.com. The answer to your objection will be returned in writing no later than 15 days from the date of receipt of the complaint. Please provide your information in the complaint: First and last name, address for delivery of replies.

Online dispute resolution

With the provision of European Commission no 524/2013 on online consumer dispute resolution, the ‘ Platform for online consumer dispute resolution ‘ (ODR Platform) is enabled on the following link: http://ec.europa.eu/odr

Copyrights / copyright

Web sites Naturalis.hr are owned by Bio et naturalis International d.o.o. all content on Naturalis.hr such as texts, graphic contents, trademarks (logos), icons, audio and video recordings, digital downloaders, software packages and data are the property of Bio et Naturalis d.o.o. or our partners and are protected by national and international regulations on the protection of copyright and related rights or industrial property rights and their unauthorised use constitutes an infringement of the law on intellectual Property rights protection.

Information on naturalis.hr website

Bio et naturalis International d.o.o. invests its maximum efforts to maintain information on online shop pages up-to-date and accurate. Bio et naturalis International d.o.o. cannot guarantee a hundred percent accuracy of all information displayed on products and services. In exceptional cases, deviations from the actual data and data available on the Web site are possible Bio et naturalis International d.o.o. commits itself in any such case to revise the order and contact the buyer to personally negotiate alternatives. Likewise, product photos don’t always correspond to products that are really good and should only be understood as an informational illustration.

Use and use of naturalis.hr online store

Bio et naturalis International (www.naturalis.hr) is owned by Bio et naturalis International d.o.o. and the use of the same is not charged, while for the Internet access and use of remote data transfer and compensation for providing such service, please contact your operator.

Availability of naturalis.hr online store

Although Bio et naturalis International d.o.o. tries to give you the best possible service offer, Bio et naturalis International d.o.o. cannot guarantee that the services on naturalis.hr will suit your needs. Bio et naturalis International d.o.o. also cannot guarantee that the service will be error-free. If an error occurs, please login to e-mail webshop.naturalis@gmail.com to remove it in the quickest way possible. Access to an online store (www.naturalis.hr) can sometimes be unavailable due to the works, maintenance, or introduction of new content.

Disclaimer

Bio et naturalis International d.o.o. cannot take responsibility for any possible damages arising from the use of information from this site for purposes beyond their intended purpose.

By entering this website, the service provider/owner and creator of this website Bio et naturalis International d.o.o. will be released and dissolution of any liability that could arise from improper use of the product from this website. All products sold from this website are considered original products and the supplier and owner of this web site Bio et naturalis International d.o.o. cannot be held liable for any injury or injury resulting from the use of the products purchased through this website.

All contents on this website are informative or educational. Consult with your doctor regarding the applicability of any opinions or recommendations given your symptoms or illnesses.

All products available through this website remain in the possession of the supplier, the owner of this web site Bio et naturalis International d.o.o., until the moment of full payment of the purchase price.

The end user expressly agrees that the use of the website (www.naturalis.hr) is solely on the responsibility of the end user so that Bio et naturalis International d.o.o. does not guarantee (i) the consequences that may arise from the use of this website. Bio et naturalis International d.o.o. reserves the right to deny the service or cancel the order in its discretion, without limitation and stating the reasons.

PAYMENT METHODS

Payment on the online store (www.naturalis.hr) is possible in the following ways:

The buyer undertakes to pay for the ordered products by one of the following payment methods:
Cash on delivery, general payment slip (2D) or credit card.

One-time card payment:

Visa Premium
MasterCard,
Maestro,
Visa

Cash on delivery (upon receipt of the shipment) – allows the customer to pay the amount of the order to the courier upon delivery to the address. Cash on delivery is made exclusively in cash.

Payment by invoice – the information required for payment is sent to the e-mail address specified in the order, including the account number to which the customer should pay the agreed amount of the order. The customer can make a payment using internet banking or payment at a bank branch, post office, FINA, etc. After receiving the customer’s payment, the ordered products are sent to the address specified in the order.

The buyer is obliged to request the R1 invoice when fulfilling the order, subsequent requests for the R1 invoice will not be accepted.

If the payment is made by bank transfer (bank transfer or internet banking), the buyer is obliged to exclusively use the payment data received by e-mail from Bio et naturalis d.o.o.

The agreed purchase price includes all taxes and duties and is expressed in Croatian kuna.

For card payments, the online store (www.naturalis.hr) uses the CorvusPay system that applies the latest standards in data protection – certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry.

Online store employees (www.naturalis.hr) do not have access to the card number at any time, only the number of the authorized transaction is available.
Card information is not stored in the Naturalis system, but the credit card number is directly checked and authenticated in the authorization center of the card house.
Do not type the credit card number anywhere except in the field provided, do not send it via e-mail or contact form.

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