PAYMENT METHODS

Payment on the online store (www.naturalis.hr) is possible in the following ways:

The buyer undertakes to pay for the ordered products by one of the following payment methods:
Cash on delivery, general payment slip (2D) or credit card.

One-time card payment:

• Visa Premium
• MasterCard,
• Maestro,
• Visa

Cash on delivery (upon receipt of the shipment) – allows the customer to pay the amount of the order to the courier upon delivery to the address. Cash on delivery is made exclusively in cash.

Payment by invoice – the information required for payment is sent to the e-mail address specified in the order, including the account number to which the customer should pay the agreed amount of the order. The customer can make a payment using internet banking or payment at a bank branch, post office, FINA, etc. After receiving the customer’s payment, the ordered products are sent to the address specified in the order.

The sales contract is concluded at the time of acceptance of the buyer’s offer, and the product will be shipped to the delivery service within 2 working days (Saturday, Sunday and non-working days excluded) upon receipt of payment of the purchase price, except for payment by cash on delivery.

If the buyer chooses the method of payment by cash on delivery, the contract of sale is concluded at the time of acceptance of the offer, and the product will be shipped to the delivery service within 2 working days (Saturday, Sunday and non-working days excluded) after concluding the contract of sale.

The product will be delivered to the customer in the territory of the Republic of Croatia within 5 working days (Saturday, Sunday and non-working days excluded) from the delivery of the product to the delivery service. If delivery is made to one of the Croatian islands, the delivery time is extended by 7 working days (Saturday, Sunday and non-working days excluded).

The buyer is obliged to request the R1 invoice when fulfilling the order, subsequent requests for the R1 invoice will not be accepted.

If the payment is made by bank transfer (bank transfer or internet banking), the buyer is obliged to exclusively use the payment data received by e-mail from Bio et naturalis d.o.o.

The agreed purchase price includes all taxes and duties and is expressed in Croatian kuna.

For card payments, the online store (www.naturalis.hr) uses the CorvusPay system that applies the latest standards in data protection – certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry.

Online store employees (www.naturalis.hr) do not have access to the card number at any time, only the number of the authorized transaction is available.

Card information is not stored in the Naturalis system, but the credit card number is directly checked and authenticated in the authorization center of the card house.

Do not type the credit card number anywhere except in the field provided, do not send it via e-mail or contact form.